- If you have a problem which you think could be resolved over the phone, let the receptionist know
- Please give clear details to the receptionist of your problem to ensure the telephone is the most appropriate way to deal with it
- Some problems cannot be dealt with by phone and you may be asked to attend the practice
- The doctor/nurse will need to phone you back so give up to date contact details and when you will be available to receive a call
Telephone consultations will usually take place between 08:00-12:00 and 14:00-17:30. Please ensure you are available to speak to during this period.